FAQ

Standard shipping within the US takes 5–7 business days. Express shipping takes 2–3 business days. International orders typically arrive in 10–30 business days depending on your location. Processing takes 1–2 business days before shipment.

Yes! We offer free standard shipping on all domestic orders over $150. For orders under $150, standard shipping is $5.99 within the United States.

Yes, we ship to over 40 countries worldwide. International shipping rates start at $14.99 for Canada and Mexico. Please note that customers are responsible for any customs fees, duties, or taxes imposed by their country.

Once your order ships, you will receive a confirmation email with a tracking number. You can use this to track your package on the carrier’s website, or visit our Track Order page.

We accept returns within 30 days of delivery for unused, unopened items in their original packaging. Opened skincare, haircare, and cosmetic products cannot be returned for hygiene reasons. See our full Return Policy for details.

Once we receive and inspect your returned item, refunds are processed within 5–7 business days. Please allow additional time for your bank to post the credit to your account.

Yes! If you received a defective or damaged item, we will exchange it at no additional cost. Contact us within 7 days of receiving your order with photos of the damaged product.

We are committed to offering cruelty-free beauty products. Many of our products are certified cruelty-free and not tested on animals. Look for the cruelty-free badge on individual product pages for confirmation.

We carry a wide range of products suitable for sensitive skin. Each product page lists its full ingredient list and skin type recommendations. If you have specific concerns or allergies, please consult with your dermatologist before use.

Yes, many of our products are 100% vegan. Look for the vegan label on product pages. We are continuously expanding our vegan product range.

Each product on our site includes a detailed description with recommended skin types, key ingredients, and usage instructions. You can also filter products by skin type on our category pages, or contact our beauty advisors via live chat for personalized recommendations.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and buy-now-pay-later options. All transactions are secured with SSL encryption.

We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at info@zinzo.store. We will do our best to accommodate your request, but cannot guarantee changes once an order has been processed.

Absolutely. Our website uses SSL (Secure Socket Layer) encryption to protect your payment information. We do not store credit card numbers on our servers. All payments are processed through PCI-DSS compliant payment gateways.

Our LuxCoin Club rewards program lets you earn points on every purchase. Earn 1 LuxCoin per dollar spent. Redeem coins for discounts on future orders. You can also earn bonus coins by writing reviews, referring friends, and celebrating your birthday. Join or log in to your account to see your coin balance.

Click on the Account icon in the top navigation bar, then select “Register”. Enter your name, email address, and create a password. You will receive a confirmation email. Creating an account also enrolls you in our LuxCoin loyalty program automatically.

We are here to help! Contact our customer service team:
Email: info@zinzo.store
Phone: +1 800 ZINZO
Hours: Monday–Friday, 9am–6pm EST