Shipping Policy

Welcome to Zinzo Store. We are committed to delivering your beauty essentials quickly, safely, and affordably. Please read our shipping policy carefully before placing your order.

Order Processing Time

All orders are processed within 1–2 business days (Monday through Friday, excluding public holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.

Shipping Rates & Delivery Times

Domestic Shipping (United States)

Free Standard Shipping — On all orders over $150 (5–7 business days)
Standard Shipping — $5.99 for orders under $150 (5–7 business days)
Express Shipping — $12.99 (2–3 business days)
Overnight Shipping — $24.99 (Next business day, order must be placed before 12pm EST)

International Shipping

We ship to over 40 countries worldwide. International shipping rates and delivery times vary by destination.

Canada & Mexico — $14.99 (7–14 business days)
Europe — $19.99 (10–21 business days)
Asia & Pacific — $24.99 (14–28 business days)
Rest of World — $29.99 (14–30 business days)

Please note: International customers are responsible for all taxes, duties, and customs fees imposed by their country.

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email with your tracking number within 24 hours of your order being shipped. You can use this number to track your package directly on the carrier’s website.

Damages

Zinzo Store is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. You are also welcome to contact our support team at info@zinzo.store.

Lost or Missing Packages

If your tracking shows your order as delivered but you have not received it, please check with your neighbors and around your property first. If you still cannot locate the package, contact us within 7 days of the expected delivery date. We will work with the carrier to investigate and resolve the issue promptly.

Address Changes

We are unable to make changes to orders once they have been submitted, including address changes. Please ensure your shipping address is correct before completing your order.

Contact Us

For questions about your shipment, please contact us at:
Email: info@zinzo.store
Phone: +1 800 ZINZO
Hours: Monday–Friday, 9am–6pm EST